Policies

POLICIES

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Shipping

Order placed → Printed within 2–5 days → Shipped with tracking → Delivered to your door

All orders are fulfilled and shipped via Printful’s global fulfillment network.

* Production time: typically 2–5 business days
* Delivery time: varies by destination (shown at checkout)
* Tracking: provided for all orders once shipped
* Shipping costs: calculated at checkout based on location and method

We are not responsible for delays caused by carriers, customs processing, or peak seasonal demand.

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Order Changes & Cancellations

Orders can only be changed or cancelled within 24 hours of purchase.

After 24 hours, orders enter production and cannot be modified.

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Returns & Refunds

🇪🇺 EU Customers

If you are located in the EU, you are entitled to a 14-day right of withdrawal under EU law.

* You may request a return within 14 days of receiving your order
* Refunds are issued after items are returned and inspected
* Return shipping costs may apply unless item is faulty

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🇺🇸 USA & International Customers

Outside the EU, including the USA:

* Refunds are only issued for damaged, defective, or misprinted items
* Claims must be made within 14 days of receiving goods with photo evidence
* Change-of-mind or sizing refunds are not provided

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Customs, Duties & Taxes

All international orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations.

* These fees are not included in product or shipping prices
* They are paid by the customer upon delivery
* We are not responsible for customs delays or additional charges

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Contact

We are available 24/7 via:

* Online chat on our website
* Instagram: @adelaandniki
* Email: contact@adelaandniki.com